Exchange Policy

Last updated: 5 November 2026

Want a different colour, variant or design instead? Here's how exchanges work at Girdharroll.

Exchange window

Exchange requests must be raised within 7 days of delivery. Damage-related exchanges must be reported within 48 hours of delivery with an unboxing video, as set out in our Return Policy.

What can be exchanged

• Damaged, defective or incorrect items – exchanged for the same product free of charge.
• Unused, non-personalised items in original packaging – exchanged for a different variant (colour, size, design) of the same product, or another product of equal value, subject to availability.

What cannot be exchanged

• Personalised and custom-made items (unless damaged or defective).
• Consumables, opened personal-care items, candles and incense.
• Items that have been used, washed or damaged after delivery, or returned without original packaging.

Price differences

If the replacement product costs more, you pay the difference before the exchange is shipped. If it costs less, we refund the difference to your original payment method (or bank/UPI for COD orders) as described in the Refund Policy.

Shipping costs

We cover shipping both ways for exchanges caused by our error (damaged, defective or wrong items). For preference-based exchanges the customer pays the return shipping, and we charge a flat Rs. 79 for re-delivery. Only one exchange is allowed per item.

How to request an exchange

1. Email support@girdharroll.in with the subject “Exchange – [order number]”.
2. Tell us the item, the reason, and what you'd like instead.
3. We confirm availability and next steps within 1–2 business days.
4. After we receive and inspect the original item, the replacement is dispatched within 2–3 business days.

If a replacement is unavailable

If the item you want is out of stock, we will offer an alternative or a full refund of the original item.

Contact

Girdharroll customer care
Email: support@girdharroll.in
Website: girdharroll.in/contact
Hours: Monday to Saturday, 10:00 am – 7:00 pm IST (excluding national holidays)